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Your search for industrial action returned 18 results
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Coronavirus information
Find out more about complaints and the coronavirus pandemic.Page
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Resources and Publications
All of our current publications, resources, documents and guidance.Page
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What is a complaint?
Definition of what is considered to be a complaintPage
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Themes in complaints
Annual Report 2023 - An important part of our work is to look beyond each individual case that we review to identify common themes and issues, and to share learning from what we see to help improve practice in the sector.Page
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Putting things right
Annual Report 2023 - When we decide that a complaint is Justified or Partly Justified, we usually make Recommendations.Page
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Sharing learning
Annual Report 2023 - Our outreach activities play an important role in sharing learning and supporting our understanding of the sector and the issues affecting students and providers.Page
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Improving what we do
Annual Report 2023 - In this section we talk about some of the work we did in 2023 to continually improve what we do.Page
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Requests for additional consideration
Sometimes, students have to meet a course attendance requirement either because their course requires it (for instance, because it is a professionally qualifying degree), or to meet the conditions of their visa.Page